Data for Doctoral Project - the Role of Corporate Social Responsibility in Organizational Resilience

This dissertation explores how corporate social responsibility (CSR) of companies contributes to their resilience. It does so via uncovering the perspectives and actions of multiple stakeholders, namely, strategic managers, employees, and external stakeholders on social media. This paper-based dissertation is a collection of four empirical chapters investigating different stakeholder perspectives around the same phenomenon, using different methodologies and different data sources. After the introduction chapter, Chapter 2 presents a qualitative study that follows an abductive analysis, where I rely on data from 18 interviews with managers and experts to answer its research question. It concerns CSR during the plastic pollution crisis. Chapter 3 is an experimental study that targets 242 employees from the oil industry to understand their perception of CSR of their employer in response to the climate change crisis. Chapter 4 consists of a single case that qualitatively analyzes social media evaluations (2,122 tweets) of CSR initiatives during the Covid-19 pandemic, which uncovers what topics about CSR are more salient and reflect a resilient response to the pandemic. Chapter 5 qualitatively dives deeper into stakeholders’ social media evaluations (3,494 tweets) by taking a temporal perspective and applying a longitudinal approach to understand CSR evaluations of three companies during the pandemic. It uncovers the dynamics and relationships of stakeholders’ evaluations on social media throughout phases of the crisis by adopting a mix of deductive and semantic network analysis. The collected data are classified as sensitive and, therefore, stored in this Yoda space with a closed license.